Ask Donkey receives numerous questions on how to list a furniture removals company and what it entails. Below are a few of our more frequently asked questions we receive from furniture movers when inquiring about the services offered by Ask Donkey.

Q: Who is Ask Donkey?
Ask Donkey is not a Relocation Company or Furniture Mover. Ask Donkey is an Independent Moving Quotes Distributor, striving to provide quality leads to Relocation Companies across South Africa. Anyone in need of a furniture removal quote can use this service, be it office relocations or clients moving house.

Q: How do I become a Relocation Partner?
Simply go to the page List Your Moving Company, complete your company’s details and submit. We will forward all the relevant information pertaining to cost per lead, membership fees, payment options, etc, as well as our Agreement Form to you immediately.

Q: I don’t want to pay per lead. Can I pay a fixed amount per month?
No. Because the amount of requests fluctuates from month to month, we believe that paying per lead rather than a fixed amount per month gives you a better return. In so doing you will pay for what you receive.

Q: How will Ask Donkey advertise my business on the website?
We have dedicated profile pages for all Furniture Movers listed on Ask Donkey, where we will place your company’s logo, together with a description of services offered by your company, in your own words or as per your website. Your company name will also be listed under Step 4 on the website, where clients have the opportunity to select the Removal Companies from whom they would like to receive leads.

Q: How many leads will I receive per month?
This fluctuates from month to month. It will depend on how many areas / provinces you have selected, the time of year (holiday periods might be quiet), etc.

Q: When & where do I receive the leads?
All leads are sent directly to your nominated e-mail address. This happens instantly once the client has submitted their information.

Q: Do I pay for leads received not relating to Furniture Removal (i.e. household & / office)?
No. All such leads can be returned to us within 5 working days. We will handle these claims at our own discretion and will inform you accordingly. All our contact details are listed under the Contact Us page.

Q: What about leads with incorrect contact details or fake leads?
Leads where none of the contact details supplied are correct can also be returned to us and we will handle these at our own discretion. Should we find that fake details have been supplied, your claim will be accepted and your account will be credited accordingly.  Please inform us within 5 working days.

Q: What if I receive the same lead twice?
Duplicated leads can also be returned to us within 5 working days, upon which your account will be credited. Most duplicated leads are picked up automatically by the system and will have the same lead reference number. Should this not be the case, please return the lead indicating both reference numbers.

Q: Am I bound to a contract period?
No. You may cancel the agreement at any time by giving three (3) days written notice. Once we receive your cancellation request we will confirm receipt thereof. Should you not receive confirmation from us within 24 hours, please contact us.

If you have any additional questions, please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the name of your company & contact details, and we will contact you directly.

Ask Donkey is here to help you carry the load.